Re-Opening COVID FAQ's
CORONAVIRUS (Covid-19) UPDATE
We will be back with face-to-face teaching from Monday 08 March. See our guidance for a safe re-opening below for more information.
KAE Safe reopening FAQ's
Q: When will the school be open again for face-to-face lessons?
A: We will be open again for face-to-face teaching from Monday 08 March.
Q: Which courses are available?
A: All our General English courses and General English Plus courses are currently available.
Q: What are the new safety measures at KAE?
A: To ensure the safety of our students and our staff and to maintain the required social distancing rules, we have introduced the following new safety measures:
- Reduces class sizes providing plenty of space between desks
- Hand sanitizers & cleaning spray in each room and hand sanitizers throughout the school building
- All lessons may start later to allow for travel during quieter periods. Different classes may start at slightly different times, so the entrance and corridors of the school don’t get too crowded. We will advise you of your class start time ahead of your first day.
- Break times will be different for each class to avoid too many people moving around the building at the same time and to avoid mixing with students from other classes.
- There will be additional cleaning throughout the building and classrooms will be sanitized at the end of each session
- We will operate separate entry and exit points to the school building and stairs and corridors will be clearly marked to allow one-way traffic around the building.
- Doors to hallways and classrooms will be kept open to avoid unnecessary touching of doors and to provide additional ventilation
- Daily temperature checks for students and staff will be carried out at the start of each day using a non-contact thermometer
- Staff and teachers will wear visors or masks when speaking to students outside the classroom and screens and safe distance markers are installed at the reception desk.
- We ask students to wear masks when moving through the school building but masks are not required in the classroom.
- We will avoid paper handouts for supplementary material and will instead send materials to you digitally where possible. You will receive your own coursebook.
Q: How will my first day at KAE be different?
- All testing, including the speaking test, will be carried out online and via Zoom before you arrive
- Registration will be done digitally
- Induction and welcome meeting will take place at the end of the first day
- You will need to send us a picture of your passport or ID card, including visa where it applies, before you arrive at the school to avoid us handling your documents
- You will have to tell us whether you have been unwell prior to travelling and declare any pre-existing health conditions
- We may ask you for proof of your date of entry to the UK
Q: Will KAE run a social programme?
A: We will run daily activities which will be a mixture of face-to-face activities and online activities. Our central location means we can run a variety of interesting walking tours taking in many of London’s top tourist attractions without the need to use public transport.
As more attractions begin to open up during July and August, we can add more options such as Museums, Sky Garden and Thames Cruises.
There may be a limit on the number of students we can safely take out on the social programme whilst still allowing for social distancing.
We will also be happy to help you to book tickets for any available attractions which cannot currently be booked for groups.)
Q: If I need to cancel my course will I still be charged?
A: No, we are offering a book with confidence guarantee. You can cancel or postpone your course booking up to 7 days before your course start date and receive either a full refund or a credit note, valid for 1 year from the course start date.
If you cancel less than 7 days before the course start date, you will receive a credit note, valid for 1 year from the course start date.
If you have booked via an official representative or agent, please contact them before booking to ensure you are happy with their cancellation policy. We cannot be held responsible for bookings made through third parties.
Q: What happens if I get Covid-19 symptoms while studying at KAE?
A: You must inform the school immediately if you have any of the following symptoms:
- New or continuous cough
- High temperature
- Loss of taste or smell
You should apply for a test if you have the symptoms of coronavirus, or live with someone who has the symptoms of coronavirus. You can register for a test on the NHS website. If you have no internet access, you should call NHS 119 to arrange for a test.
For more details, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/
Q: What are the new safety measures in our accommodation?
A: To prevent the spread of the virus and ensure your safety in our accommodation we have introduced the following new measures:
- There will be hand sanitizers at the entrances
- We will provide you with your own plate, cup, glass and cutlery*
- We will provide you with a clean bedding set
- We will change your bedding every other week*
- Posters reminding you of how to keep safe will be widely available in the building
- Rooms will be disinfected before/after each booking
- We will provide professional cleaning of each room once a week*
- Although twin rooms will still be available, you will only be able to book this option after you have stayed in a single room for at least 2 weeks
- We will check your temperature on arrival *
- Cleaning products will be available to you, so that you can wipe down surfaces before/after each use *
- We will ask you to use shared facilities in a coordinated way: there will be a limit to the number of students that can use the kitchen at the same time *
*DG residences only
Before your arrival, we will send you detailed guidelines of all of our safety measures for the residence that you have booked.
Q: What do I have to do before I travel?
A:Please, see the latest travel advice and guidance https://www.gov.uk/uk-border-c...
Q: Do I have to quarantine on arrival to England?
A: Please, see the latest travel advice and guidance https://www.gov.uk/uk-border-c...
Q: What should I bring with me?
A: We suggest you bring a supply of face masks or face coverings and hand sanitizer for personal use. You may also wish to bring disposable plastic gloves for added protection.
Please be aware that face masks or face coverings will become mandatory in all shops in England from 24th July.
We recommend you bring a laptop or tablet with you, as many additional materials and forms will now be provided digitally.
A good supply of pens and paper is also useful as we cannot share these items.
Q: How will I get to the school safely?
A: Many of our accommodation options are within a short walking distance to the school.
If you have to use public transport to get to school, you must now wear a mask or face covering or you will not be allowed to travel. We may be also starting our classes a bit later to allow you to travel when it is quieter. You will receive your timetable before your first day.
Q: How will I get to and from the airport safely?
A: We advise against travel on public transport. The school can arrange a private taxi transfer for you to take you to your accommodation safely. You will be required to wear a mask for the journey.
Q: What happens if I have to self-isolate because I have come into contact with someone who has COVID-19?
A: If you need to self-isolate, you can continue your class online. Please note that we may not be able to offer you exactly the same type of course if we don’t run an online version at the time. In this case you will be offered a suitable alternative.
The NHS website provides useful advice on self-isolation and our team is available to give you help and advice if needed. For more information on self-isolating please visit the NHS website here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/
Q: Will KAE continue to offer online courses after the school reopens?
A: Yes, we will still be offering a selection of our most popular courses online. Our online courses are perfect for those unable to travel to the UK or for those who wish to continue learning once they have returned to their home country.
Q: Who do I contact if I have more questions?
A: Our team is available, Monday – Friday from 9am – 5pm. We are happy to arrange meetings to discuss individual circumstances. Contact us via email@example.com or call us on 0207 221 6665 for more information.